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US Mainland & Canada: 5–9 Business Days*
Australia & NZ: 6–12 Business Days*
Shipping Policy
Last updated: October 12, 2026
Yeescape is a brand operated by EATM Brands LLC, a Wyoming limited liability company. In this policy, “we,” “us,” and “our” refer to EATM Brands LLC operating as Yeescape.
Shipping Destinations
We currently ship to:
- The United States, including the contiguous United States, Alaska, Hawaii, APO/FPO addresses, Puerto Rico, Guam, and other U.S. territories supported by our carriers.
- Canada.
- Australia.
- New Zealand.
Availability depends on carrier coverage and address eligibility. If we cannot serve your address, we will contact you to arrange an available alternative or refund the unshipped order.
Order Processing
Orders are generally processed within 24 hours on business days. Standard processing may take up to 3 business days.
We do not process orders on weekends or U.S. public holidays. Processing begins after payment is confirmed and any necessary address or order verification is completed.
If an exceptional delay prevents us from shipping within the applicable processing period, we will notify you and provide any options required by applicable law.
Estimated Delivery Times
The following delivery estimates begin after your order has been shipped. Order processing time is additional.
| Destination | Estimated Transit Time |
|---|---|
| Contiguous United States and Canada | 5–9 business days |
| U.S. APO/FPO addresses, Alaska, Hawaii, other remote U.S. locations, and U.S. territories such as Puerto Rico and Guam | 10–15 business days |
| Australia and New Zealand | 6–12 business days |
A business day excludes weekends and relevant public holidays.
These estimates are based on information supplied by our logistics partners. They are not guaranteed delivery dates. Customs clearance, weather, peak shipping periods, security checks, military mail processing, local holidays, and carrier disruptions may affect delivery.
Once a parcel is handed to the carrier, we cannot directly control its movement, change its contents, or guarantee its arrival date. This does not exclude any responsibility or remedy that applicable law requires us to provide.
Shipping Charges
Standard shipping costs US$10 per order.
Orders with a merchandise subtotal of US$50 or more qualify for free standard shipping. Eligibility is calculated after discounts and before shipping charges, taxes, duties, or other fees.
All amounts stated in this policy are in U.S. dollars.
Tracking Your Order
We will provide tracking information after shipment when available. Tracking updates may take time to appear and may pause while a parcel moves between logistics partners or countries.
If your shipment appears delayed, contact us through our Contact Us page. We will assist with an inquiry to the carrier.
Shipping Address and Customer Responsibilities
You are responsible for providing a complete, accurate, and deliverable shipping address, including any required apartment number, unit number, postal code, military address details, and recipient contact information.
You must also:
- Monitor tracking and delivery notices.
- Respond promptly to requests from the carrier or customs authority.
- Contact the carrier when an appointment, collection, address confirmation, or other recipient action is required.
- Provide reasonable cooperation when we assist with a delivery inquiry.
Where a delivery problem results from your incorrect or incomplete information, failure to collect the parcel, refusal of delivery, or failure to complete required recipient actions, we are not responsible for the resulting delay, additional charges, or losses to the extent permitted by law.
We will reasonably assist by contacting the logistics carrier. Our assistance does not replace your responsibility to communicate directly with the carrier when required.
Customer-Caused Final Delivery Failure
The following is a specific exception to our general policy against refunds for reasons not attributable to Yeescape.
If the carrier confirms that delivery cannot be completed because of an incorrect or incomplete address supplied by you, refusal of delivery, failure to collect the parcel, or failure to complete required recipient actions, and you request a refund after the delivery failure becomes final, we will refund 50% of the amount actually paid for the affected order, to the extent permitted by applicable law.
No additional shipping or handling deduction will be made from that 50% refund. Any legally required tax adjustment will be handled separately.
This exception does not apply to temporary tracking delays or delivery failures caused by our shipping error. It does not reduce a refund or other remedy required by applicable law.
If reshipment is available, you may request a reshipment instead. Any additional charge will be disclosed for your approval before reshipment.
Order Changes and Cancellations
Requests to change or cancel an order must be submitted through our Contact Us page within 12 hours of placing the order.
Please include your order number and the exact change requested. Requests received within this period may be accepted only if the order has not already been handed to the carrier.
After 12 hours, we do not accept voluntary order changes or cancellations. Once the order has been handed to the carrier, changes and cancellations are no longer available, even if fewer than 12 hours have elapsed.
An accepted cancellation will receive a refund of the amount paid for the cancelled items and any applicable shipping charge.
These limits do not restrict cancellation or refund rights that cannot legally be excluded.
Customs, Duties, and Import Charges
Orders may be fulfilled through international facilities. Unless expressly included at checkout, any applicable import duties, customs charges, taxes, or carrier clearance fees are the recipient’s responsibility.
You are responsible for complying with local import requirements. Delivery refusal or failure to complete customs requirements may be treated as a customer-caused delivery failure where permitted by law.
Lost Parcels and Delivery Disputes
If tracking shows a parcel as lost, undelivered, or delivered but you cannot locate it, contact us promptly.
For a parcel marked delivered, please first check with household members, building management, neighbors, and the local carrier. We may request reasonable supporting information and investigate delivery records.
A delivered tracking status is relevant evidence, but claims will be reviewed in light of the available information. Where a replacement, refund, or other remedy is required by law, we will provide it.
Contact
For shipping assistance, order changes, or cancellation requests, please use the Contact Us page on the Yeescape website.