Refunds & Exchanges

Last updated: October 12, 2026

Yeescape is a brand operated by EATM Brands LLC. This policy applies to purchases made directly through the Yeescape website.

30-Day Returns

You may request a return within 30 calendar days of receiving your order.

To qualify for a change-of-mind return, the item must be:

• Unused and in its original condition.
• Free from scratches, wear, damage, contamination, or modifications.
• Returned with its original packaging, accessories, and all included components.
• Accompanied by an order number or other valid proof of purchase.

Opening the packaging solely to inspect the product does not automatically make it ineligible. However, regular use, removal of protective coverings beyond what is reasonably necessary for inspection, or any change to the product’s condition may affect eligibility.

Please review the product’s dimensions, materials, finish, and description before ordering.

How to Request a Return

Email [email protected] within 30 days of delivery and include:

• Your order number.
• The item you wish to return.
• The reason for your request.
• Clear photographs showing the item’s current condition, packaging, and included components.

Contact us before sending any item back. Once your request is approved, we will provide return instructions and the correct return address.

For change-of-mind returns, you must hand the parcel to the carrier within 14 calendar days of receiving our return authorization, unless we agree otherwise in writing. Please retain proof of shipment and provide the tracking number.

Do not send returns to the address on your original shipping label or our registered business address unless we specifically instruct you to do so. These addresses may not accept returns.

Return Shipping Costs

For change-of-mind returns, including an incorrect selection, personal preference, or no longer wanting the item, you are responsible for return shipping costs.

A return address may be outside your country. Contact us for the authorized address before arranging shipping.

Use a trackable shipping service and consider appropriate insurance. For a return you arrange independently, you are responsible for packing the item securely and addressing it correctly. Where permitted by law, we cannot issue a refund for an item lost or damaged during that return journey.

Do not declare a false value or description on customs documents. Follow the lawful return instructions we provide.

For verified product defects, incorrect items sent by us, or qualifying transit damage, we will arrange or reimburse reasonable return shipping as required by applicable law.

Refund Amounts

For an approved change-of-mind return, we refund the actual purchase price paid for the returned item after applicable discounts.

The original shipping charge is non-refundable for change-of-mind returns, unless applicable law requires otherwise. Return shipping costs are also non-refundable.

If your order originally qualified for free shipping, we will not retroactively deduct an outbound shipping charge solely because you returned an item.

Discounts are not refundable as cash. For partial-order returns, any order-level discount will be allocated proportionately to the returned items.

Any applicable tax adjustment will be processed as required by law. Import duties or fees paid directly to a customs authority or carrier must generally be reclaimed from that party.

Return Inspection

Returned items are inspected before a refund is finalized.

If an item is used, damaged, modified, incomplete, or otherwise fails to meet the conditions of our voluntary return policy, we may decline the return or propose a reduced refund reflecting the documented loss in value, where permitted by law.

We will explain any proposed reduction. If a return is declined, we will contact you to discuss available next steps. Reshipment of an ineligible item may be at your expense, with your agreement.

These conditions do not apply in a way that prevents a valid statutory claim for defective or misdescribed goods.

Items Excluded from Change-of-Mind Returns

The following are not eligible for voluntary change-of-mind returns:

• Items showing use, scratches, wear, or customer-caused damage.
• Items modified or disassembled beyond normal operation or manufacturer-authorized maintenance.
• Items missing components, accessories, or required original packaging.
• Personalized or custom-made items, where this exclusion was disclosed before purchase.
• Items clearly identified as final sale before purchase.

These exclusions do not remove rights relating to defects, incorrect descriptions, or other remedies required by applicable law.

Defective, Damaged, or Incorrect Items

If an item arrives defective, damaged, or different from what you ordered, email [email protected] promptly.

Please report visible delivery problems within 7 calendar days where reasonably possible so that we can investigate and contact the carrier. This reporting request does not shorten any statutory warranty or consumer rights period.

Include your order number, a description of the issue, and clear photographs or a short video. For transit damage or an incorrect shipment, also include photographs of the packaging and shipping label.

Retain the product and relevant packaging while we review the issue. An unboxing video may be helpful, but it is not a mandatory condition for a valid claim.

Product Characteristics and Normal Wear

Minor variations in machining marks, texture, color, sound, movement, or resistance are not automatically defects if they are consistent with the product description and reasonable manufacturing tolerances.

Finish wear, scratches, patina, and other changes caused by normal use are generally not manufacturing defects.

Damage caused by misuse, impacts, improper maintenance, unauthorized modifications, or customer disassembly is not covered where that conduct caused the problem.

These provisions do not exclude claims for unsafe products, material misdescription, or failure to meet applicable consumer guarantees.

Repairs, Replacements, and Exchanges

For a verified issue attributable to Yeescape, we will provide an appropriate remedy, which may include repair, replacement, exchange, or refund.

Where applicable law allows us to remedy a minor issue through repair or replacement, we may do so before offering a refund. Where you are legally entitled to choose a remedy, we will respect that right.

For a change-of-mind exchange, contact us within the 30-day return window. Exchanges depend on stock availability and approval. You are responsible for return shipping and any agreed shipping charge for the replacement item.

We may process an exchange as a return and a separate new purchase. Any price difference or additional charge will be disclosed before you proceed.

Customer-Caused Final Delivery Failure

This provision applies to an order that could not be delivered because of customer actions or information. It is separate from the 30-day return process for products successfully received.

If the carrier confirms that final delivery failed because you provided an incorrect or incomplete address, refused delivery, failed to collect the parcel, or did not complete required recipient actions, and you request a refund, we will refund 50% of the amount actually paid for the affected order, to the extent permitted by applicable law.

No additional shipping or handling deduction will be made from that 50% refund. Any legally required tax adjustment will be handled separately.

This rule does not apply to temporary delays, shipping errors made by us, or circumstances where applicable law requires a greater refund or another remedy.

Please see our Shipping Policy for delivery responsibilities and reshipment options.

Order Changes and Cancellations

Voluntary order changes and cancellation requests must be submitted within 12 hours of placing the order and before carrier handover.

After that period, or once the parcel has been handed to the carrier, we cannot accept voluntary changes or cancellations. You may still request an eligible return after receiving the order under this policy.

These limits do not restrict cancellation or refund rights required by applicable law.

Refund Processing

Following receipt and inspection, we normally process an approved return refund within 7 business days, or sooner where required by law.

Refunds are issued to the original payment method. If that method is unavailable, we will agree on a lawful alternative with you.

Your bank or payment provider may require additional time to post the credit.

Mandatory Consumer Rights

Our 30-day return policy is offered in addition to any rights that cannot be excluded under applicable law. Conditions governing voluntary returns do not limit remedies legally available for defective, unsafe, or materially misdescribed products.

For Australian customers, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Customers in New Zealand, Canada, and the United States retain any applicable non-excludable rights under their local laws.

Contact

For return, refund, or exchange requests, email:

[email protected]

Please include your order number so that we can locate your purchase.